Companies can learn from the Tylenol-Cyanide case
In 1982 Johnson & Johnson the company making Tylenol had to contend with a major financial and image problem when contaminated Tylenol capsules caused the deaths of 7 people. Investigators discovered that someone had filled Tylenol capsules with solid cyanide compound and replaced the original Tylenol bottles with poisoned ones in some supermarkets and drug stores.
What did the company do and what lessons do we learn from it?
